Other Policy

Our Security & Privacy Policy

At tottstore.com, online security and privacy matters are important to us.

We work with major browsers, Microsoft IE version 6 and above, Firefox version 2 and above, Google Chrome version 1 and above. Please upgrade your browsers regularly to ensure your transactions are safe and secure.

Secure Shopping

Safe transactions and the protection of your privacy have always been our top priorities. tottstore.com uses DBS d2pay high-security industry-standard 128-bit Secure Socket Layer (SSL) encryption and Public Key Infrastructure (PKI) to ensure maximum data protection to process your payments. You will be directed to DBS website where you enter your credit/debit card or bank account information for authentication with the bank through secured connection. We do not keep your private and confidential information at any point in time.

Privacy Policy Pledge

The goal of tottstore.com is to consistently provide quality merchandise and excellent customer service. As such, we gather personal information (in the member registration form) to allow us to know and serve you better. With this information, we can provide better and personalized shopping experience for you at tottstore.com.

All data is collected by legal and fair means and with the knowledge, understanding and consent of customers. Data is gathered solely through customers’ voluntary input online or over the phone or the filling in of forms at the store front. tottstore.com assures that confidentiality of customers’ data is maintained and protected.

Customers’ consent will be sought if information is to be used for purposes other than completing sales transactions, internal marketing & billing, either by tottstore.com or any Third Party working with us in any business collaborations.

Customers’ personal data will be deleted from our database if there is no correspondence or transaction for a period of 3 years or more from the last correspondence or transaction.

Use of “Cookies”

A cookie is a small file stored on your computer by a web site that gives you a numeric user ID and then stores certain information about your activity on the site. We use cookies to let us know you are a priority customer and to provide certain unique features to you. We do not use cookies to handle any financial information from you.

Most web browsers automatically accept cookies. You are able to instruct your browser to prevent the use of cookies. However, if you disable this feature, certain aspects of tottstore.com, such as the shopping cart, will not function properly.

We would like to stress that information will not be shared with other parties for any commercial reasons other than normal order fulfillment and confidential site activity or sales tracking.

Your Consent to Our Policy

By using this web site, you consent to the collection and use of information by us. If we change any of our privacy policies, we will post the changes on this page so that you are always aware of what information we collect and how we use it.

Unsolicited Emails

tottstore.com only sends emails to customers & Registered Members. Registered Members will receive emails on promotions only if they have consented during registration.

Complaint Resolution Procedures

Complaint received will be acknowledged within 24 hours. tottstore.com will investigate the matter and respond within 3 working days.

Should tottstore.com be unable to resolve the complaint within 7 working days, the customer could seek alternative forms of redress from Case mediation channel.